Welcome to Prado. These Terms and Conditions govern your use of Prado Systems LLC's Field Service Management platform. By using Prado, you agree to these terms, including terms related to online payments and third-party accounting integrations.
1. Account Workspace Licenses
Prado grants organizations a revocable, non-exclusive license to access and use the platform in accordance with their active subscription tier. You are responsible for account security, authorized user access, and compliance with your plan limits. Sharing credentials across unauthorized users is prohibited.
2. API Integrations & External Mappings
Prado may connect to third-party services, including Stripe (payments), Stripe Connect (connected account onboarding), Xero, QuickBooks Online, and mapping providers. Your use of those services is also subject to their terms and policies. Prado is not responsible for third-party outages, API changes, account restrictions, or errors caused by inaccurate data submitted by users.
3. Automated Billing & Bookkeeping Responsibility
Prado may generate invoices, provide online payment links, and automate parts of bookkeeping workflows. Organizations remain solely responsible for pricing, taxes, invoice accuracy, legal billing compliance, accounting review, reconciliation, and final financial reporting. Stripe processing fees apply according to Stripe's terms; Prado does not guarantee uninterrupted payment processing.
4. Representations & Warranties on Commercial Services
The user represents and warrants that all jobs, work orders, quotes, customer accounts, business entities, contractor licenses, and invoice line items created, managed, or transmitted through the platform correspond to genuine commercial services delivered or contracted in good faith. Creation of fictitious transactions, illicit billing, or misrepresentation of trade services is strictly prohibited.
5. Immediate Termination & Account Suspension
Prado reserves the explicit right to immediately suspend, freeze, terminate, or wipe account and workspace access without prior notice if an account is suspected of fraud, misrepresentation, illicit billing, or unlawful conduct. In such events, Prado may immediately disable outbound payment links, block document access, and preserve necessary forensic records for regulatory or law enforcement inquiry.
6. Indemnification
The user agrees to defend, indemnify, and hold harmless Prado Systems LLC, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, legal fees, and chargebacks arising out of or related to their use of the platform, commercial operations, services delivered, or invoices issued.
7. Limitations of Liability
To the maximum extent permitted by law, Prado Systems LLC is not liable for indirect, incidental, or consequential damages arising from use of the platform, payment processing interruptions, integration sync failures, or administrative actions taken by organization users. You are responsible for reviewing critical financial and operational data before acting on it.
8. Stripe Payment Processing Fees
When you enable online payments through Stripe Connect, Stripe processing fees apply to successful card transactions.
- Domestic online cards: 2.9% + $0.30 per successful transaction. Applies to Visa, Mastercard, American Express, Discover, and digital wallets (Apple Pay / Google Pay).
- International cards: an additional +1.5% applies, for a total of 4.4% + $0.30.
- Currency conversion: if the charge requires currency conversion, an additional +1% applies.
- Manually entered cards (MOTO): an additional +0.5% applies on top of the base processing rate.
- In-person cards (Stripe Terminal): 2.7% + $0.05 per transaction.