At Prado, one of our core priorities is protecting the privacy and security of our users and their customers. This Privacy Policy explains what information we collect, how we use it, and how data is shared with payment and accounting providers when online payments and integrations are enabled.
1. Information We Collect
Prado processes data required to operate your workspace, including customer profiles, service addresses, scheduling and routing data, invoices, ledger records, and expense records. If Stripe online payments are enabled, Stripe may collect payment details directly from end customers. If Xero or QuickBooks Online (QBO) integrations are connected, accounting records and related metadata are transmitted to those services.
2. How We Use Your Information
We process collected information to provide, secure, and improve Prado services. This includes:
- Scheduling jobs, optimizing routes, and maintaining service history and customer records.
- Generating invoices and enabling online invoice payment links through Stripe Connect when configured by the organization.
- Syncing accounting records and invoice data with Xero and/or QuickBooks Online (QBO) when integrations are authorized.
- Operating authentication, session security, role-based access controls, and a strictly necessary remember-me cookie (when selected by the user) to protect workspace data and maintain sign-in continuity.
3. Data Retention & Isolation
Workspace records are logically isolated by organization. Payment card data is handled by Stripe and is not stored by Prado. OAuth tokens and integration credentials required for Xero/QBO connectivity are stored securely and used only for authorized synchronization. If "Remember Me" is enabled at login, Prado stores a secure, HTTP-only authentication cookie and a hashed remember token that may persist for up to 30 days, subject to expiration, token rotation, logout, password-security events, and explicit revocation controls. This remember-me mechanism is used for authentication continuity and security only, not for advertising tracking. Data is retained until removed by authorized users, account deletion workflows, or legal/compliance requirements.
4. Contact Channels
If you have questions about privacy, payment processing, Stripe Connect onboarding, or accounting integrations (Xero/QBO), please contact us through the Support Hub.
5. Cookies and Consent
Prado uses cookies and similar technologies to keep the platform secure and functional. Optional cookies for analytics or marketing are only loaded after you give consent.
- Essential cookies keep login, routing, and security features working.
- Analytics cookies help us understand usage and improve the product.
- Marketing cookies support ad measurement and campaign attribution.
- You can change or withdraw your preferences at any time through cookie settings.